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Refund policy
At Flame, all sales are final. However, we do offer exchanges in case of genuine issues with your order.
Eligible Exchange Cases:
- You received the wrong item
- The item has a manufacturing defect
- The size you received does not match what you ordered
Conditions for Exchange:
- Must be reported within 7 days of delivery
- Item must be unworn, unwashed, and in its original packaging
- Item must be free of any signs of use, stains, or damage
How to Request an Exchange:
- Email us at shop@flamepakistan.com or WhatsApp at +92 3222570277
- Include your order number and clear photos of the issue
- Once reviewed and approved, we’ll guide you through the next steps
Please Note:
- Exchanges are subject to stock availability
- We do not accept exchanges for sizing preference, style changes, or change of mind
- We do not offer refunds under any circumstances